Immediate alarm response
The Remote Monitoring Service allows around-the-clock observation so that when an alarm goes off, troubleshooting instantly kicks into gear – often before you’re even aware of a problem. Activity is monitored by the Customer Care Center (CCC), which sends updates and reports along to your team. If alarms come up, CCC technicians jump into action, resolving alerts and returning systems to normal or letting your on-site first responders know exactly where to investigate issues.
By responding quickly and thoroughly to alarms, we can maximize system uptime and enable smoother performance both immediately and down the road. Remote System Monitoring integrates with Nexus™ Software to directly oversee the activity and health of your pneumatic tube system.