Remote Service Technician
As part of Customer Care Support Systems
14 December 2021
Are you passionate about technology and keen to share your expertise internationally? As a #RemoteServiceTechnician you will be working with innovative products in the Swisslog Healthcare highly collaborative, fast-paced environment. You will provide key SW and HW support to customers in order to effectively address problems of systems integration and compatibility and deliver solutions.
Short Facts
-
Maranello, Italy -
Customer Service -
Regular/ Permanent/ Full-time
Your collaboration
The resource will be responsible to:
- Support customer's requests – assistance, queries, enhancements and data manipulation within defined service agreement or contracts.
- Ensure continuous communication with the customer for open calls, reporting customer's feedbacks and delivering satisfaction
- Log new customer calls and update existing customer calls to the Swisslog Call Logging System as defined in the Call Logging Procedures.
- Elaborate reports for incidents traceability.
- Ensure regular reporting to Customer and Line Manager about open calls and tasks
- Provide On-site support when required for specific issues.
Your competence
Minimum Job Qualifications:
Desirable, but not Essential:
- Analytical capacity of the database (MS SQL Server)
- Use and configuration of PC software (preferably VB6, C ++, C #)
- Installation and troubleshooting of computer problems (MS Windows)
- Use, configuration and analysis of the PLC (Siemens and Beckhoff)
- Undertanding of mechanical and electrical sheets. Mechatronic skills
- Good understanding of Customer needs
- Leadership and communication skills with Customer and partner companies
- Communicate openly, effectively and consistently with all stakeholder
- Spoken and written English (must), optional French
- Available 24/7 for 7 days a month from home
Desirable, but not Essential:
- Learning capability and flexibility
- Takes initiative / self-responsible
Clarity on your path
At Swisslog Healthcare, we are constantly looking for people who shape and develop our company. We offer exciting opportunities to learn, develop and lead change. You benefit from clear communication and development plans that are aligned with your personal strengths and our common goals. Enjoy many other benefits that we are constantly reviewing and expanding.
Meaningful Tasks
Bonus and Incentive Plans
Globally Networked Environment
Latest Technology
Grow with Us!
Our commitment
We use automation to make a difference in hospitals and healthcare facilities. 1,200 dedicated employees in more than 3,500 facilities around the world are already relieving the burden on staff and giving them more time for patient care activities. With the latest technologies in the field of medication management, we are taking responsibility for shaping tomorrow's healthcare system to improve patient care and increase medication safety.