- Peace of mind – Know someone is watching the tube system when staff can’t
- Convenient – Just sign up, with nothing to manage or maintain
- Cost-effective – No charge for qualifying customers
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Our pneumatic tube system Remote system monitoring (RSM) helps hospital facility directors ensure continuity of patient care by enabling our Customer Care Center in Denver, Colorado to remotely respond to any TransLogic Pneumatic Tube System alarms when hospital staff can’t. This advanced customer service option enables observation of your Tube System after hours, on weekends or when the hospital is short-staffed. Customers benefit from peace of mind simply by signing up, with nothing else for the hospital to manage or maintain.
The Remote Monitoring Service allows around-the-clock observation so that when an alarm goes off, troubleshooting instantly kicks into gear – before you’re even aware of a problem. Activity is monitored by the Customer Care Center (CCC), which sends updates and reports along to your team. If alarms come up, CCC technicians jump into action, resolving alerts and returning systems to normal or letting your on-site first responders know exactly where to investigate issues.
By responding quickly and thoroughly to alarms, we can maximize system uptime and enable smoother performance both immediately and down the road. Remote System Monitoring integrates with Nexus™ Software to directly oversee the activity and health of your pneumatic tube system.