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Data Protection Policy

Swisslog Healthcare, Member of the KUKA Group

The protection of your personal information is very important to us.

You will find details below about the collection of personal data when using the Swisslog Healthcare website. Personal data are all data that may relate to you personally, e.g. name, address, e-mail addresses, user behavior.

The “controller” as defined in Art. 4(7) of the EU General Data Protection Regulation (GDPR) is:

KUKA Aktiengesellschaft
Zugspitzstrasse 140
86165 Augsburg, Germany

Executive Board

Peter Mohnen
Chief Executive Officer

Alexander Tan
Chief Financial Officer

Phone: +49 821 797-50
Fax: +49 821 797-5252
E-mail: kontakt@kuka.com

Further information can be found in the Legal Disclaimer.
Our Data Protection Officer can be reached at data-privacy@kuka.com.

Security

The Swisslog Healthcare website is protected by technical and organizational security measures in order to prevent the loss, manipulation or destruction of your personal data and to avoid access to these data by unauthorized persons. Despite using industry standard Secure Sockets Layer (SSL) technology for encrypting the data transferred between you and our website, complete protection against all eventualities is not possible.

Disclosure of personal data

No personal data will be disclosed to third parties without your express permission. Data shall only be passed on to public bodies, law enforcement authorities and courts where there is a legal requirement to do so. Our employees are also obliged to secrecy and to treat the personal data you provide confidentially.

The third-party designation shall not apply to companies in the KUKA Group affiliated with KUKA AG, nor shall it apply to service providers contractually bound to us for contracted data processing.

Collection, processing and use of personal data

If you are using our website for purely informative purposes, i.e. if you are not registered or sending information to us in any other way, we collect only those personal data that your browser sends to our server. We require these data for technical purposes in order to display our website for you and to ensure the stability and security thereof. These data also enable us to purposefully improve our range of services. The legal basis for this is contained in Art. 6, para. 1, sentence 1(f) GDPR (legitimate interest).

This includes:

  • Date and URL relating to the visitor’s use of the website

  • URL immediately prior to visiting swisslog-healthcare.com

  • IP address and domain from which the site was accessed

  • The browser used

  • The operating system used

  • Technical information about the visit (http method, http version, http status code, length of the data transferred)

Use of cookies

Swisslog Healthcare uses cookies in order to make its website more attractive and user-friendly. The legal basis for this is contained in Art. 6, para. 1, sentence 1(f) GDPR. Cookies are small text files which are stored on your device but do not contain a virus of any kind or cause any damage. Our website uses “session cookies”. These cookies track your movements between the various pages of our website during a session so that you are not asked for the same information that you have already provided on our website. Closing and reopening the browser starts a new user session with a new cookie ID. “Global cookies” are also used. These measure the traffic of the website and identify the visitors and the session. These cookies are not deleted at the end of the session, but are replaced after a year.

You can prevent the saving of cookies using the appropriate browser settings. However, if you want to be able to use all the functions of our website, we do not recommend this.

Involvement of Swisslog Healthcare in social media

Besides our website, Swisslog Healthcare is present on various social media. We are currently represented on YouTube, LinkedIn, Facebook, Twitter, and Instagram.

Please refer to the data privacy provisions of the relevant operator for the purpose and extent of the related data collection as well as the provisions for use of your data by the relevant platform.

 

Embedded content

YouTube
This website uses plug-ins to display and play videos from the following provider: Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland

Data can also be transmitted to: Google LLC., USA

If you call up a page of our website that contains such a plug-in, your browser establishes a direct connection to the servers of the provider in order to load the plug-in. Certain information, including your IP address, is transmitted to the provider.
If the embedded videos are played via the plug-in, the provider also uses cookies to collect information about user behavior, compile playback statistics and prevent abusive behavior.

If you are logged into a user account from the provider during your page visit, your data will be directly assigned to your account when you click on a video. If you do not want data to be allocated to your account, you must log out before pushing the play button.

All of the aforementioned processing, in particular the setting of cookies for reading information on the end device used, will only be carried out if you have given us your express consent to do so in accordance with Art. 6(1)(a) GDPR by activating marketing cookies via the “cookie consent tool” provided on the website. You can withdraw your consent at any time with effect for the future by disabling marketing cookies via the “cookie consent tool” provided on the website.

For the transfer of data to the United States, the provider relies on European Commission standard contractual clauses to ensure compliance with European-level data protection.

Facebook
Plug-ins for the social network of the following provider are used on our website: Meta Platforms Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland

These plug-ins enable direct interactions with content on the social network.
In order to increase the protection of your data when visiting our website, the plug-ins are initially disabled and are only integrated into the site if marketing cookies are selected.

Only upon enabling the marketing cookies and thus providing your consent to the transmission of data in accordance with Art. 6(1)(a) GDPR does your browser establish a direct connection to the provider’s servers. Independent of a login to an existing user profile, information about your end device used (including your IP address), your browser and your page history is transmitted to the provider to a certain extent and further processed there if necessary.
If you are logged into an existing user profile on the provider’s social network, information regarding interactions completed via the plug-ins will also be published there and your contacts will be displayed.

You can withdraw your consent at any time with effect for the future by disabling marketing cookies via the “cookie consent tool” provided on the website.
Data can also be transferred to: Meta Platforms Inc., USA

We have entered into an order processing agreement with the provider, which ensures the protection of the data of our website visitors and prohibits unauthorized disclosure to third parties.

For the transfer of data to the United States, the provider relies on European Commission standard contractual clauses to ensure compliance with European-level data protection.

In Chinese-speaking countries, we also provide links to videos from the company Youku. We will be happy to provide further information regarding the collection and use of data in specific language versions upon request.

Internet advertising

We advertise on both our own website and non-affiliated websites. We do so using the information made available to us when you visit our website and make use of our content or services. This information is collected by means of cookies. After visiting the Swisslog Healthcare website, you may therefore see advertisements for members of the KUKA Group on other websites in the form of banners.

The display of advertisements as a result of your activities on non-affiliated websites is not associated with your identity. We do not share any personal data with advertisers or other third parties that display our advertisements. Advertisers or other third parties (including advertising networks, ad serving companies and any other service providers contracted by such) may nevertheless assume that users who click on or interact with advertisements or content belong to the target group for the advertisements or content in question.

We currently use the following tools for Internet advertising. They function by using either cookies or pixels. The legal basis for this is contained in Art. 6, para. 1, sentence 1(f) GDPR.

For more detailed information on how the various tools work, please refer to the websites of the individual third-party providers:

  • Google Tag Manager

  • Google Double Click

  • Facebook Pixel

  • Twitter Universal Tag

  • LinkedIn Insight Tag

 

Website analysis

We use Sitecore Analytics for website analysis. This software only evaluates server data. These data correspond to the data specified in the “Collection, processing and use of personal data” section.

The statistics obtained enable us to improve our website and make it more interesting for you the user. The legal basis for the use of Sitecore Analytics is contained in Art. 6, para. 1, sentence 1(f) GDPR.

Only server data are used for this analysis. This includes data specified in the “Collection, processing and use of personal data” section. We store the information collected in this way exclusively on a server in Germany. 

This website uses Mouseflow, a web analytics tool from Mouseflow ApS, Flaesketorvet 68, 1711 Copenhagen, Denmark, to record randomly selected individual visits (with pseudonymized IP address only). A log of mouse movements and clicks is thus created with the intention of playing back individual website visits on a random basis and deriving potential improvements for the website from this. The processed information will not be passed on to third parties.
All forms of processing described above, in particular the setting of cookies for reading information on the end device used, will only be carried out if you have given us your express consent to do so in accordance with Art. 6(1)(a) GDPR. You can withdraw your consent at any time with effect for the future by disabling this service via the “Cookie settings”. Furthermore, you can globally opt out of recording on all websites that use Mouseflow for the browser you are currently using at the following link: https://mouseflow.de/opt-out/

Tools and others 

Cloudflare
For security purposes, this website uses the firewall service provided by Cloudflare, Inc, 101 Townsend St. San Francisco, CA 94107, USA ("Cloudflare").
Cloudflare protects the Website and related IT infrastructure from unauthorized third-party access, cyber-attacks, and viruses and malware. Cloudflare collects the IP addresses of users and, if necessary, other data about your behavior on our website (in particular, URLs accessed and header information) in order to detect and prevent illegitimate page accesses and threats. In the process, the captured IP address is compared with a list of known attackers. If the captured IP address is identified as a security risk, Cloudflare can automatically block it for page access. The information collected in this way is transferred to a server of Cloudflare Tech, Inc. in the USA and stored there.
The described data processing is carried out pursuant to Art. 6 (1) lit. f DSGVO on the basis of our legitimate interests in protecting the website from harmful cyber attacks and in maintaining structural and data integrity and security.
Cloudflare, Inc. invokes the standard data protection clauses according to Art. 46 sentence 2 lit. c DSGVO as the legal basis for the transfer of data to the USA.
We have concluded a data processing agreement with Cloudflare, Inc. which obliges the company to protect the data of site visitors and not to pass it on to third parties.
For more information about Cloudflare's use of data, please visit https://www.cloudflare.com/privacypolicy/

 Hosting & Content Delivery Network

Cloudflare
On our website, we use a so-called Content Delivery Network ("CDN") of the technology service provider Cloudflare Inc, 101 Townsend St. San Francisco, CA 94107, USA ("Cloudflare"). A content delivery network is an online service that is used in particular to deliver large media files (such as graphics, page content or scripts) through a network of regionally distributed servers connected via the Internet. The use of Cloudflare's Content Delivery Network helps us to optimize the loading speeds of our website.
The processing is carried out pursuant to Art. 6 (1) lit. f DSGVO on the basis of our legitimate interest in a secure and efficient provision, as well as improvement of the stability and functionality of our website.
We have concluded an order processing agreement with Cloudfare (Data Processing Addendum, viewable at https://www.cloudflare.com/de-de/cloudflare-customer-dpa/), which obliges Cloudfare to protect the data of our site visitors and not to pass it on to third parties. For the transfer of data from the EU to the USA, Cloudfare refers to so-called standard data protection clauses of the European Commission, which are intended to ensure compliance with the European level of data protection in the USA.
You can find more information in Cloudflare's privacy policy at: https://www.cloudflare.com/privacypolicy/

Initiating contact

E-mail and forms

Upon filling out a form on our website or contacting us by e-mail, the data you have provided will only be used to process your request and will be treated confidentially at all times. If you contact us using our contact form, you must always specify your first and last name, your e-mail address and the country from which you are writing to us. You give us your express consent for processing these personal data for the purpose of handling your request. The legal basis is contained in Art. 6, para. 1, sentence 1(a) GDPR. You can withdraw this consent at any time.

We erase the data used for the purpose of establishing contact once storage is no longer required or restrict processing if there are statutory retention obligations.

Links to third-party websites

Our website may contain links to external websites. At the time of setting the link, Swisslog Healthcare satisfied itself that the linked pages do not contain illegal content of any kind. However, Swisslog Healthcare cannot ensure continuous monitoring and has no influence whatsoever on the content of the linked websites. No liability will therefore be accepted for the content after the link has been set.

Your rights

You have the following rights from us in respect of your personal data:

  • Right of access,

  • Right to rectification or erasure,

  • Right to restriction of processing,

  • Right to data portability.

 

You can contact our Data Protection Officer free of chargeto assert these rights.

You also have the right to lodge a complaint with a data protection authority regarding our processing of your personal data.

Time limits for erasure

We erase all personal data as soon as they are no longer required for the purpose that they have been collected for or you have exercised your right to erasure. Provided there are no statutory retention periods and none of the other exemptions specified in Art. 17, para. 3 GDPR applies, we will erase the data concerned as quickly as possible.

Contact person

If you have any questions regarding the design or functions of the website, please contact:
healthcare.ch@swisslog-healthcare.com.

Reservation of the right of modification

The Swisslog Healthcare Data Protection Policy can be saved or printed at any time. Swisslog Healthcare, however, reserves the right to adapt the Data Protection Policy at any time, subject to data protection regulations, in order to cater for the ongoing further development of the website.