Data Protection Policy
Swisslog Healthcare, Member of the KUKA Group
The protection of your personal information is very important to us.
You will find details below about the collection of personal data when using the Swisslog Healthcare website. Personal data are all data that may relate to you personally, e.g. name, address, e-mail addresses, user behavior.
The “controller” as defined in Art. 4(7) of the EU General Data Protection Regulation (GDPR) is:
86165 Augsburg, Germany
Chief Executive Officer
Chief Financial Officer
Phone: +49 821 797-50
Fax: +49 821 797-5252
Further information can be found in the Legal Disclaimer.
Our Data Protection Officer can be reached at email@example.com.
The Swisslog Healthcare website is protected by technical and organizational security measures in order to prevent the loss, manipulation or destruction of your personal data and to avoid access to these data by unauthorized persons. Despite using industry standard Secure Sockets Layer (SSL) technology for encrypting the data transferred between you and our website, complete protection against all eventualities is not possible.
Disclosure of personal data
No personal data will be disclosed to third parties without your express permission. Data shall only be passed on to public bodies, law enforcement authorities and courts where there is a legal requirement to do so. Our employees are also obliged to secrecy and to treat the personal data you provide confidentially.
The third-party designation shall not apply to companies in the KUKA Group affiliated with KUKA AG, nor shall it apply to service providers contractually bound to us for contracted data processing.
Collection, processing and use of personal data
If you are using our website for purely informative purposes, i.e. if you are not registered or sending information to us in any other way, we collect only those personal data that your browser sends to our server. We require these data for technical purposes in order to display our website for you and to ensure the stability and security thereof. These data also enable us to purposefully improve our range of services. The legal basis for this is contained in Art. 6, para. 1, sentence 1(f) GDPR (legitimate interest).
Date and URL relating to the visitor’s use of the website
URL immediately prior to visiting swisslog-healthcare.com
IP address and domain from which the site was accessed
The browser used
The operating system used
Technical information about the visit (http method, http version, http status code, length of the data transferred)
You can prevent the saving of cookies using the appropriate browser settings. However, if you want to be able to use all the functions of our website, we do not recommend this.
Involvement of Swisslog Healthcare in social media
Besides our website, Swisslog Healthcare is present on various social media. We are currently represented on YouTube, LinkedIn, Facebook, Twitter, and Instagram.
Please refer to the data privacy provisions of the relevant operator for the purpose and extent of the related data collection as well as the provisions for use of your data by the relevant platform.
YouTube (Google): https://policies.google.com/privacy
On our website, we use videos from YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA, a subsidiary of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. On our Internet pages, we have integrated YouTube videos that are stored on http://www.youtube.com and can be played directly from our website. Integrating YouTube videos enhances the appeal of our website. The legal basis for this is contained in Art. 6, para. 1, sentence 1(f) GDPR.
When you visit our website, YouTube will receive the information that you have accessed the corresponding subpage of our website. The data specified in the “Collection, processing and use of personal data” section will also be transferred. This happens regardless of whether YouTube provides a user account which you are logged into or whether there is no user account. If you are logged into Google, your data will be allocated directly to your account. If you do not want data to be allocated to your YouTube profile, you must log out before activating the button. YouTube stores your data in user profiles and uses them for the purposes of advertising, market research and/or the tailored design of its website. This analysis is mainly carried out (even for users that are not logged in) to provide advertising tailored to the user’s requirements and to inform other users of the social network of your activities on our website. You have the right to object to the creation of these user profiles and you must contact YouTube to exercise this right.
We advertise on both our own website and non-affiliated websites. We do so using the information made available to us when you visit our website and make use of our content or services. This information is collected by means of cookies. After visiting the Swisslog Healthcare website, you may therefore see advertisements for members of the KUKA Group on other websites in the form of banners.
The display of advertisements as a result of your activities on non-affiliated websites is not associated with your identity. We do not share any personal data with advertisers or other third parties that display our advertisements. Advertisers or other third parties (including advertising networks, ad serving companies and any other service providers contracted by such) may nevertheless assume that users who click on or interact with advertisements or content belong to the target group for the advertisements or content in question.
We currently use the following tools for Internet advertising. They function by using either cookies or pixels. The legal basis for this is contained in Art. 6, para. 1, sentence 1(f) GDPR.
For more detailed information on how the various tools work, please refer to the websites of the individual third-party providers:
Google Tag Manager
Google Double Click
Twitter Universal Tag
LinkedIn Insight Tag
We use Sitecore Analytics for website analysis. This software only evaluates server data. These data correspond to the data specified in the “Collection, processing and use of personal data” section.
The statistics obtained enable us to improve our website and make it more interesting for you the user. The legal basis for the use of Sitecore Analytics is contained in Art. 6, para. 1, sentence 1(f) GDPR.
Only server data are used for this analysis. This includes data specified in the “Collection, processing and use of personal data” section. We store the information collected in this way exclusively on a server in Germany.
This website uses Mouseflow, a web analytics tool from Mouseflow ApS, Flaesketorvet 68, 1711 Copenhagen, Denmark, to record randomly selected individual visits (with pseudonymized IP address only). A log of mouse movements and clicks is thus created with the intention of playing back individual website visits on a random basis and deriving potential improvements for the website from this. The processed information will not be passed on to third parties.
All forms of processing described above, in particular the setting of cookies for reading information on the end device used, will only be carried out if you have given us your express consent to do so in accordance with Art. 6(1)(a) GDPR. You can withdraw your consent at any time with effect for the future by disabling this service via the “Cookie settings”. Furthermore, you can globally opt out of recording on all websites that use Mouseflow for the browser you are currently using at the following link: https://mouseflow.de/opt-out/
Tools and others
For security purposes, this website uses the firewall service provided by Cloudflare, Inc, 101 Townsend St. San Francisco, CA 94107, USA ("Cloudflare").
Cloudflare protects the Website and related IT infrastructure from unauthorized third-party access, cyber-attacks, and viruses and malware. Cloudflare collects the IP addresses of users and, if necessary, other data about your behavior on our website (in particular, URLs accessed and header information) in order to detect and prevent illegitimate page accesses and threats. In the process, the captured IP address is compared with a list of known attackers. If the captured IP address is identified as a security risk, Cloudflare can automatically block it for page access. The information collected in this way is transferred to a server of Cloudflare Tech, Inc. in the USA and stored there.
The described data processing is carried out pursuant to Art. 6 (1) lit. f DSGVO on the basis of our legitimate interests in protecting the website from harmful cyber attacks and in maintaining structural and data integrity and security.
Cloudflare, Inc. invokes the standard data protection clauses according to Art. 46 sentence 2 lit. c DSGVO as the legal basis for the transfer of data to the USA.
We have concluded a data processing agreement with Cloudflare, Inc. which obliges the company to protect the data of site visitors and not to pass it on to third parties.
For more information about Cloudflare's use of data, please visit https://www.cloudflare.com/privacypolicy/
Hosting & Content Delivery Network
On our website, we use a so-called Content Delivery Network ("CDN") of the technology service provider Cloudflare Inc, 101 Townsend St. San Francisco, CA 94107, USA ("Cloudflare"). A content delivery network is an online service that is used in particular to deliver large media files (such as graphics, page content or scripts) through a network of regionally distributed servers connected via the Internet. The use of Cloudflare's Content Delivery Network helps us to optimize the loading speeds of our website.
The processing is carried out pursuant to Art. 6 (1) lit. f DSGVO on the basis of our legitimate interest in a secure and efficient provision, as well as improvement of the stability and functionality of our website.
We have concluded an order processing agreement with Cloudfare (Data Processing Addendum, viewable at https://www.cloudflare.com/de-de/cloudflare-customer-dpa/), which obliges Cloudfare to protect the data of our site visitors and not to pass it on to third parties. For the transfer of data from the EU to the USA, Cloudfare refers to so-called standard data protection clauses of the European Commission, which are intended to ensure compliance with the European level of data protection in the USA.
E-mail and forms
Upon filling out a form on our website or contacting us by e-mail, the data you have provided will only be used to process your request and will be treated confidentially at all times. If you contact us using our contact form, you must always specify your first and last name, your e-mail address and the country from which you are writing to us. You give us your express consent for processing these personal data for the purpose of handling your request. The legal basis is contained in Art. 6, para. 1, sentence 1(a) GDPR. You can withdraw this consent at any time.
We erase the data used for the purpose of establishing contact once storage is no longer required or restrict processing if there are statutory retention obligations.
Links to third-party websites
Our website may contain links to external websites. At the time of setting the link, Swisslog Healthcare satisfied itself that the linked pages do not contain illegal content of any kind. However, Swisslog Healthcare cannot ensure continuous monitoring and has no influence whatsoever on the content of the linked websites. No liability will therefore be accepted for the content after the link has been set.
You have the following rights from us in respect of your personal data:
Right of access,
Right to rectification or erasure,
Right to restriction of processing,
Right to data portability.
You can contact our Data Protection Officer free of charge at firstname.lastname@example.org to assert these rights.
You also have the right to lodge a complaint with a data protection authority regarding our processing of your personal data.
Time limits for erasure
We erase all personal data as soon as they are no longer required for the purpose that they have been collected for or you have exercised your right to erasure. Provided there are no statutory retention periods and none of the other exemptions specified in Art. 17, para. 3 GDPR applies, we will erase the data concerned as quickly as possible.
If you have any questions regarding the design or functions of the website, please contact:
Reservation of the right of modification
The Swisslog Healthcare Data Protection Policy can be saved or printed at any time. Swisslog Healthcare, however, reserves the right to adapt the Data Protection Policy at any time, subject to data protection regulations, in order to cater for the ongoing further development of the website.