Below are some of the ways in which a hospital can be severely impacted by a cyberattack:
- Disruptions to Emergency Services: If staff can’t retrieve patient records, emergency departments may be forced to send incoming patients to other facilities.
- Compromised Medical Equipment: Network-connected devices such as ventilators and infusion pumps can be tampered with, potentially compromising their functionality.
- Interrupted Care and Procedures: Locked or inaccessible systems prevent clinicians from viewing medical histories or imaging, leading to delays in treatment and surgery.
- Stolen Data and Extortion Risks: Cybercriminals may access and exfiltrate sensitive patient information, then use it to demand payment or threaten public exposure, resulting in legal and reputational consequences.
- Financial Losses and Downtime: When systems go offline, hospitals can’t operate normally, leading to major revenue loss, which can cost up to thousands of dollars per minute.
Upgraded hardware requires updated software to reduce the risk of a cyberattack.
Recognizing the critical importance of system upgrades, all of Swisslog Healthcare hospital technologies include software management agreements (SMAs) that meet the highest operational standards and industry best practices.
IT specialists and cybersecurity experts consistently emphasize that when equipment or systems, such as pneumatic tube systems, are upgraded, the supporting software must be updated as well. Failing to do so can leave critical vulnerabilities unaddressed and substantially increase the likelihood of a serious system breach.
Facilities managers, IT teams, and all personnel responsible for system maintenance should regularly verify with their suppliers that they are running the most current software versions. Maintaining up-to-date systems is essential not only for protecting hospital operations but also for ensuring continuity of care and optimal patient outcomes.
