Customer Service & Order Entry Specialist - Pharmacy Automation

Make an impact • Own the end-to-end order management workflow for assigned customer requests, from quotation and purchase-order review through order entry, fulfillment coordination, invoicing support, and post-sale resolution. • Manage end-to-end order entry for the refrigeration product portfolio, validating product, pricing, lead-time, customer, billing, shipping, and warranty requirements before orders are released. • Receive, prioritize, and resolve a high volume of customer and Field Service Technician requests by telephone, email, and other channels, consistently meeting same-day or 24-hour service expectations. • Review electronic and hard-copy purchase orders for completeness and alignment with approved pricing, customer master data, billing and shipping instructions, and applicable terms; resolve discrepancies before release. • Use SAP/ERP, inventory, pricing, and order-history information to provide accurate quotations, availability, lead times, transfer options, and order status; collaborate with Technical Customer Care to identify appropriate parts or alternatives when requirements create an exception. • Obtain approval for price variances, replacement parts, and other commercial exceptions; coordinate return authorizations, shipment-error resolution, credit memo requests, invoicing inquiries, and order tracking to achieve prompt, policy-compliant closure. • Partner with Supply Chain, Purchasing, Shipping, Finance, Project Orders, and Technical Customer Care to remove order blocks, resolve fulfillment and invoicing issues, and protect customer commitments. • Facilitate project warranty orders and maintain accurate customer master data, standing purchase-order details, and approved sales text; identify and correct discrepancies that could affect service or revenue recognition. • Support customers using the online store, including account-navigation assistance and password resets; route qualified leads and bid requests to Business Development for follow-up. • Handle sensitive or escalated customer situations with professionalism and empathy; identify recurring order, service, or data-quality issues and recommend practical process, training, or master-data improvements. • Participate in quality reviews, product and system training, and team meetings; share knowledge, adapt to evolving workflows, and comply with company policies, safety requirements, and applicable procedures.