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Customer Care and Support

To help ensure our products meet the needs and expectations of our customers, we provide complete customer and technical support. Our knowledgeable customer support teams assist with a variety of requests including part orders, technical support, upgrades and service and support agreements.

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Customer Communications

Information and actions in place regarding COVID-19

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Customer service and support in your area

In healthcare, as in all businesses, information management plays a vital role in achieving desired outcomes. From delivering solutions with integrated functionality to providing up-to-date information and support for continual process improvement, Swisslog Healthcare is able to help customers efficiently manage information so they can make informed decisions concerning patient care.

Additional services

You are already a customer and would like to find out more about our service and training offerings? Please take a look at the following pages and feel free to get in touch with us!

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Help Desk

Our customer care experts are here to help you around the clock. We specialize in performing quick and structured analyses in order to guarantee the availability of your system.

Customer Portal

Our resource center and community for North American Swisslog Healthcare customers, where you can access bulletins, register for upcoming training and view your library of product documentation.

Automation Academy

Get the opportunity to examine working systems through demonstrations and gain context for how Swisslog Healthcare’s PTS, pharmacy automation and software products increase the efficiency of skilled staff.
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eStore

The eStore enables customers to self-serve by ordering parts and consumables online. Order history is captured for easy reordering, and multiple payment methods are offered.

Prioritizing the Security of Every Customer

Security Information

We are committed to the highest level of security for our customers. Ensuring a thorough process includes our collaborative approach with the industry.