Technology center and TransLogic™ automation academy

At the automation academy hospital facilities managers have the opportunity to examine working systems through demonstrations. Heads of pharmacy, nursing and labs can gain context for how TransLogic's pneumatic tube system and Swisslog Healthcare's pharmacy automation and software products increase the efficiency of skilled staff and positively impact patient care. Executives will experience the full complement of Swisslog Healthcare’s commitment to technology, training and service.

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Learn more about our pneumatic tube solution

The facility

Our technology center in Broomfield, CO houses four key functional and operational areas:

The automation academy
Global manufacturing and distribution
Design and engineering lab
Customer care center

Located a block away from the company’s North American headquarters, the facility offers an immersive environment and showroom useful for training, education, and customer evaluation purposes. Manufacturing and distribution of TransLogic pneumatic tube systems is based here, as is the lab where our designers and engineers work to continually support current customer installations and innovate future concepts. Factory-trained agents provide high levels of care to address the needs of customers.

LEED Certified with more than 80,000 square feet of functional space and an expansive 30-foot ceiling
Backup generators equivalent to the strength of hospital generators
Global Product Life Cycle Management (PLM) - single database and process for managing all Swisslog Healthcare’s technical data

Facts and figures

The automation academy

Product and innovation center

A technologically-advanced showroom for demonstrating Swisslog Healthcare’s next-generation automation, software, and analytics solutions for hospitals, health systems, and long-term care facilities.

Solutions experience theatre features:

AutoCarousel®, BoxPicker™, Translogic® Nexus Station, InSite®, AutoPharm®, Pharmacy Manager and Relay

Training center

Product-based learning courses for customers and new Swisslog Healthcare employees.

Design and engineering labs

Multidispline research and development teams test and evaluate existing customer needs and innovate around future product concepts
Contains 40 years of legacy Pneumatic Tube System (PTS) technology available for training, testing and development
Over three miles or 15,000 feet of PTS piping simulate a wide variety of hospital configurations

Customer care center

Tier 1 and Tier 2 customer support provided daily
Tier 3 engineering escalation available
200+ Technical support calls answered per day
23,000+ Calls logged and 8,000+ outbound issue follow-up calls made to customers in Q1-Q2 2018
Eighty percent of technical support issues are resolved during the initial call without any follow up required
Sixty percent of premium customer support calls are answered within 60 seconds of being placed into a call queue

Global manufacturing and distribution

60,000 square feet of pneumatic tube system manufacturing, assembly and distribution
Market-leading pneumatic tube systems ship to communities throughout North America, China, other parts of Asia, and many other worldwide destinations
Planning and distribution of all global orders for North America pharmacy automation with Swisslog Healthcare Italy and other strategic suppliers