Product Specialist, Pharmacy Automation - Overnight Resident Tech - New York City, NY
August 4, 2026
The primary responsibility of the Resident Product Specialist is the delivery of training and guidance to Swisslog Healthcare's hospital pharmacy customers in support of our Pharmacy Automation Systems (Medication Management Solutions). Proper training for end users at the customer site is essential to the adoption and success of our pharmacy automation solutions. The Product Specialist represents Swisslog Healthcare to our customers and must demonstrate exceptional customer service and interpersonal skills. The Resident Product Specialist will reside in the New York City metropolitan area and will provide full-time, on-site support to a designated customer location in Manhattan. In addition to providing training and oversight for the hospital pharmacy staff, this individual will also act as a liaison, helping the pharmacy staff to connect with our internal field service and technical support teams as needed for troubleshooting, repair, and maintenance. This individual will serve as a Resident Technician for a local hospital in New York City, This is an on-site, overnight role providing 40 hours of coverage per week. The standard schedule is Monday through Friday, 8:00 p.m. to 4:00 a.m. Candidates must be available for occasional rotating weekend coverage, which will be communicated and scheduled in advance. This position is eligible for applicable second- and third-shift differential pay. Overtime is authorized with supervisor approval.
Short Facts
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New York City, NY, United States -
Field Service -
Permanent Position
Responsibilities
Make an impact
1) System Status Reviews / Updates:
- Verify that the three core processes (Packaging, Dispensing, and Returns) are operational.
- If a temporary reconfiguration is required due to ongoing troubleshooting:
- Provide a brief impact statement (what changes are required, anticipated impact on throughput/SLA, expected duration).
- Coordinate and assist with the reconfiguration steps as instructed by the responsible engineer; but will not execute technical repair tasks.
- Communicate changes to the shift, update the ops board/log, and schedule a time to revert.
- Check sources: Local ops log, customer service portal/ticket queue (Salesforce), and any active workaround notices.
- For each open item: Confirm owner, ETA/next action, and whether a mitigation is in place (e.g., reroute, manual label process).
- Update visibility: Summarize current operating conditions and open risks with pharmacy supervisor / shift manager; flag items that could affect cartfill or service windows.
- Scan alarm/event logs for each system; classify items as Informational / Warning / Critical.
- Validate closure: For any non-informational alarm, confirm the resolution step is documented (e.g., cleared by operator workflow) and no recurrence is present at check time.
- Escalate as needed:
- Immediate escalation to Field Service or Customer Service if a critical alarm is active or is recurring, and whether it requires consistent pharmacy staff interaction to clear.
- Standard escalation for persistent warnings that jeopardize production timing or quality.
- Record evidence: Note screenshot/ID, time observed, and the person/team engaged.
Application Requirements
What you need to succeed
- Associate's Degree from a Technical or Vocational School.
- Pharmacy Technician, State Licensed or licensed by PTCB (Pharmacy Technician Certification Board) preferred, or equivalent experience
- 3+ years experience working in a pharmacy, and prior experience using pharmacy automation equipment
- Successful candidates will have an effective communication style that builds customer's trust and satisfaction.
- PC Computer software and hardware literate/Windows Application experience.
- Must be a self-starter, well organized, and be able to work independently without supervision.
- Experience working in a mission-critical, on-call environment is desirable.
- This is an OVERNIGHT SHIFT, 8:00pm to 4:00am, Monday-Friday.
Global Opportunities
Globally Networked Environment
Great Team Spirit
Grow with Us!
Equal Opportunity Employer
Swisslog Healthcare is an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, status as a protected veteran, or any other applicable status protected by federal, state or local law.
Swisslog’s FMLA policy can be found at: http://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require reasonable accommodation to complete the application or to perform your job, please contact Human Resources at jobs.healthcare.us@swisslog-healthcare.com.