Customer Care Support Coordinator
23 November 2021
In this position you will provide optimal services to our customers by answering customer requests regarding the operational aspects of the Swisslog installations. Also you will provide technical assistance in the field of mechanical and electrical engineering and control, in a timely and adequate manner.
Short Facts
-
Zaltbommel, Netherlands -
Installation / Maintenance / Repair -
Regular/ Permanent/ Full-time
Your collaboration
Your responsibilities:
- Service
- You answer questions from customers and solve malfunctions that you will be notified of via e-mail and phone
- You thoroughly process, log, and solve questions and complaints in our ticketing and/or ERP system
- You properly record incoming technical problems and service requests and process them proactively
- You regularly are on-site (10 -20% of your worktime) to maintain and/or increase your technical and practical knowledge
- You support in continuous improvement of the current administrative and operational processes
- Support field service
- You check which warranty- and contract terms apply for each customer request
- You plan and support the service engineers for commissioning and service appointments
- You review and discuss service reports with the service engineers after performed work and process service reports, if needed you plan the next steps
- You keep the maintenance books of customers up to date and adjust via the so called “Carthoteek”
- Spare parts
- Give technical support to the Inside Sales department by offering insight in technical problems and the parts needed to solve them
Your competence
Your competence
- Extensive (4+ yrs) customer service experience
- Degree in MBO+/HBO in Mechatronics/Instrumentation/Electromechanical/Electronics
- Experience in technical support
- Proficient in Dutch and English
- On the job ‘hands on fault finding’ experience
- Strong communication skills, both in speech as in writing
- Strong social skills, customer oriented
- Problem-solving ability
- Computer literate
- Experience within Healthcare, Hospital and /or Building Industry
Clarity on your path
At Swisslog Healthcare, we are constantly looking for people who shape and develop our company. We offer exciting opportunities to learn, develop and lead change. You benefit from clear communication and development plans that are aligned with your personal strengths and our common goals. Enjoy many other benefits that we are constantly reviewing and expanding.
Pension Scheme
Flexible Working Options
Modern Work Environment
Grow with Us!
Our commitment
We use automation to make a difference in hospitals and healthcare facilities. 1,200 dedicated employees in more than 3,500 facilities around the world are already relieving the burden on staff and giving them more time for patient care activities. With the latest technologies in the field of medication management, we are taking responsibility for shaping tomorrow's healthcare system to improve patient care and increase medication safety.