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Field Service Technician

As part of the Customer Care Italy Team in EMEA region

24 January 2022

Are you looking for an exciting new challenge – one where you can really make a difference? Are you passionate about technology and keen to share your expertise internationally? Step forward and discover Swisslog Healthcare! Working as part of our #CUSTOMERCARE Team with a great team spirit, you will use the power of technology to shape the future of healthcare for forward-thinking customers. We’re offering a talented individual the opportunity to join our incredible team and get the most out of their potential – could it be you?

Short Facts

  • Maranello
    Maranello, Italy
  • Field Service
    Field Service
  • Permanent Position
    Permanent Position

Your collaboration

The resource is reponsible to conduct the following activities:
  • Customer relationship management through the effective use of technical knowledge to install, service, and maintain customer sites.
  • Remote and onsite support for Customer of the assigned area
  • Assistance in service repair, maintenance, field change orders / installations
  • Identifying and solving customer issues, providing the customer with the appropriate communication, and involving Service and Sales teams as appropriate
  • Customer training for maintenance and end-users / operators.

Your competence

The candidate must have:
  • Minimum 2-3 years of demonstrated hands-on experience servicing technological equipment
  • Demonstrated repair and troubleshooting skills with experience
  • Good installation skills and knowledge of mechanics, electronics.
    Bachelor degree in mechanics/electronics or informatics field
  • Bachelor degree in mechanics/electronics or informatics field
  • Understanding of IoT and Web Software solution
  • Good practice on data Analytics
  • Experienced on database and queries
  • Good written and verbal communication skills in Italian and English, with the ability to demonstrate superior customer service skills on a daily basis
    Avalability to t
  • Avalability to travel up to 50% to the customer site, zone office or identified meeting locations 

Clarity on your path

At Swisslog Healthcare, we are constantly looking for people who shape and develop our company. We offer exciting opportunities to learn, develop and lead change. You benefit from clear communication and development plans that are aligned with your personal strengths and our common goals. Enjoy many other benefits that we are constantly reviewing and expanding.

Globally Networked Environment
Wellbeing Initiatives
Talentmanagement Program
Latest Technology
Grow with Us!

Our commitment

We use automation to make a difference in hospitals and healthcare facilities. 1,200 dedicated employees in more than 3,500 facilities around the world are already relieving the burden on staff and giving them more time for patient care activities. With the latest technologies in the field of medication management, we are taking responsibility for shaping tomorrow's healthcare system to improve patient care and increase medication safety.

Ready to start your Purple Journey?

We are looking forward to hearing from you:

APPLY HERE

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