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Operations Support Specialist LTC - Dallas, TX

Location: Dallas, TX

August 20, 2021

The primary responsibility of the Operations Support Specialist is to manage customer projects from the time of sale, through implementation & initial support, and ultimately into the central customer support organization. Expertise in the following areas will include but is not limited to: Project Management, hardware installation, software installation and configuration, system training, end user testing, process development and quality metrics.

Short Facts

  • Dallas, TX
    Dallas, TX, USA
  • Project Management
    Project Management
  • Regular/ Permanent/ Full-time
    Regular/ Permanent/ Full-time

Your collaboration

Project Management: Understanding of the concepts of running a project including good communication skills, attention to detail and project plan creation in Microsoft Project or similar systems
  • Develop and understand the concepts of running a project including good communication skills, attention to detail, meticulous follow up, and project plan creation in Microsoft Project or similar systems
  • Facilitate kickoff meetings with the client that discuss key elements of the project. Ensure that accurate meeting minutes from the kickoff meeting are taken and properly distributed.
  • Collaborate with facility personnel to translate operating and reporting needs to pharmacy operations team
  • Develop project plans and schedules that represent the appropriate level of detail and task interdependency as necessary for controlled project execution
  • Lead in scheduled conference calls with key project stakeholders to drive a project from kickoff to completion
  • Coordinate system implementation checklists with project stakeholders to assure appropriate scheduling and staffing at pharmacy
  • Order and manage the material deliveries on assigned projects to ensure efficient installation productivity
  • Work with internal stakeholders to ensure that interface software is developed in a timely manner
  • Together with the assigned Contract Administration personnel, ensure project billings are accurate and timely and assist in payment collections as necessary
  • Support Customer Service personnel in efficiently receiving and installing the equipment.
  • Develop expertise in the installation and configuration of key hardware and software components
  • Support the installation and configuration of software for both the Canister Management System and the Packagers.
  • Manage, schedule, and/or provide live in-person training at the Pharmacy and the Facility
  • Ensure all requirements are met and the system is signed off on by the client
  • Assist customers with post implementation transition to central customer support organization
  • Attend and participate in monthly Project Progress Report meetings with Swisslog Finance Team and provide accurate forecasts as necessary
  • Collect and report QA/QI metrics to internal stakeholders and to customers
  • Support and promote the Swisslog values through positive interactions with both internal and external stakeholders on a regular basis
  • Attend/Support other company or business line goals, objectives and initiatives
  • Other duties as assigned

Your competence

  • Minimum 5 years of Pharmacy and/or Long Term Care Industry experience, start-up implementation, software implementation, project management experience, or a combination thereof
  • College Bachelor's Degree or High School Diploma/2-year technical degree/equivalent Military experience/or Registered Pharmacy Technician experience along with 3 years' experience with Swisslog in the LTC business unit
  • Strong written and verbal communication and interpersonal skills
  • Intermediate to advanced skills in MS Office tools including Outlook, Word, and Excel
  • Ability to travel (Estimated 40%)
  • Experience working in a goal oriented, delivery focused, and dynamic environment.
  • Ability to handle numerous concurrent jobs and priorities
   Desirable, but not Essential:

  • Previous Pharmacy Information/Management System experience (ex. Frameworks, QS1 etc.)
  • Previous experience with strip packaging machines
  • Live and on-line (Webinar) training experience
  • Previous experience managing project budgets
Target salary range for this position is $51,000 - $65,000. Salary will be commensurate with experience and skillset. We offer a comprehensive benefits package including medical/dental/vision insurance; tuition reimbursement, disability, 401k matching (up to 8%).

Clarity on your path

At Swisslog Healthcare, we are constantly looking for people who shape and develop our company. We offer exciting opportunities to learn, develop and lead change. You benefit from clear communication and development plans that are aligned with your personal strengths and our common goals. Enjoy many other benefits that we are constantly reviewing and expanding.

Our commitment

We use automation to make a difference in hospitals and healthcare facilities. 1,200 dedicated employees in more than 3,500 facilities around the world are already relieving the burden on staff and giving them more time for patient care activities. With the latest technologies in the field of medication management, we are taking responsibility for shaping tomorrow's healthcare system to improve patient care and increase medication safety.

Equal Opportunity Employer

Swisslog Healthcare is an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, status as a protected veteran, or any other applicable status protected by federal, state or local law.

Swisslog’s FMLA policy can be found at:

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require reasonable accommodation to complete the application or to perform your job, please contact Human Resources at

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