Service Planning SMA Administrator - Denver, CO
Location: Westminster, Colorado, USA
August 2, 2025
The Service Planning SMA Administrator is responsible for the execution of all SMA (Software Maintenance Agreement) contract scheduling and resource deployment. This position is primarily responsible for scheduling resources for software maintenance activities, and field service operations administration.
Ensuring satisfactory execution of all SMA contracts is essential to establishing and growing customer satisfaction. This role is vital to the achievement of this task and will require a high level of professionalism, ability to work with minimal supervision, and an ability to continually refine processes to optimize our efficiency in completing contract commitments.
Ensuring satisfactory execution of all SMA contracts is essential to establishing and growing customer satisfaction. This role is vital to the achievement of this task and will require a high level of professionalism, ability to work with minimal supervision, and an ability to continually refine processes to optimize our efficiency in completing contract commitments.
Short Facts
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Westminster, CO, United States of America -
Customer Service -
Permanent Position
Your collaboration
- Collaborate with other departments (i.e., Sales, Contracts) to ensure clear visibility to demand and need for scheduling SMA resources.
- Track, monitor, and report on SMA contract status.
- Create work orders for billable SMA events.
- Maintain regional schedules considering available capacity, demand, and geographical location to optimize service to all SMA customers.
- Reschedule and reassign scheduled SMA events.
- Communicate, negotiate, and resolve capacity conflicts through creative and innovative recommendations and suggestions.
- Participate as a member of the FSOPS (Field Service Operations) department in process improvement identifications, resolutions and implementations.
- Coordinate with Regional Service Managers, Field Service Supervisors, and Field Service Engineers to ensure that resources are efficiently scheduled for all SMA activities.
- Regularly monitor SMA contract status to ensure customer expectations are met.
- Consider the time sensitivity of requests to ensure customer satisfaction.
- Perform other duties, as assigned.
Your competence
Minimum Requirements:
Compensation: Starting salary range for this position is $48,000 - $52,000. Salary will be commensurate with experience and skillset. We offer a comprehensive benefits package including medical / dental / vision insurance, tuition reimbursement, disability, 401k matching (up to 8%).
- At least 1 year of logistics, scheduling and/or service experience in a healthcare or field service environment.
- At least 2 years total experience in roles related to customer support / field operations, logistics, and/or production operations.
- Must have working knowledge of SAP/Oracle, Microsoft Office.
- Proven problem-solving abilities, strong written and verbal communication skills are essential.
- Ability to efficiently manage time and workload including planning, organizing and prioritizing.
- Associate’s degree in Business Administration, Logistics, or Supply Chain Management.
Compensation: Starting salary range for this position is $48,000 - $52,000. Salary will be commensurate with experience and skillset. We offer a comprehensive benefits package including medical / dental / vision insurance, tuition reimbursement, disability, 401k matching (up to 8%).
Clarity on your path
At Swisslog Healthcare, we are constantly looking for people who shape and develop our company. We offer exciting opportunities to learn, develop and lead change. You benefit from clear communication and development plans that are aligned with your personal strengths and our common goals. Enjoy many other benefits that we are constantly reviewing and expanding.
Our commitment
We use automation to make a difference in hospitals and healthcare facilities. 1,200 dedicated employees in more than 3,500 facilities around the world are already relieving the burden on staff and giving them more time for patient care activities. With the latest technologies in the field of medication management, we are taking responsibility for shaping tomorrow's healthcare system to improve patient care and increase medication safety.
Equal Opportunity Employer
Swisslog Healthcare is an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, status as a protected veteran, or any other applicable status protected by federal, state or local law.Swisslog’s FMLA policy can be found at: http://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require reasonable accommodation to complete the application or to perform your job, please contact Human Resources at jobs.healthcare.us@swisslog-healthcare.com.